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Refund & Return Policy
Effective as of 2025/04/18
We strive to ensure every customer is satisfied with their purchase. However, we understand that there may be times when a return or refund is necessary. This policy outlines the conditions and procedures for returns and refunds applicable to all purchases made through www.veloravogue.shop.
You may request a return within 30 calendar days from the date of delivery. To qualify, items must meet the following criteria:
The product is in unused, unworn, and resalable condition.
It is returned in its original packaging, with all included components (tags, manuals, inserts, accessories).
It does not fall under any non-returnable category (see Section 5 below).
Products returned that do not meet these criteria may be subject to partial refunds or rejection.
To begin a return, please use the contact or support form available at the bottom of our homepage. A return authorization and instructions will be provided upon approval.
Once authorized:
Ship the product using a trackable shipping method.
Ensure that the return package is securely sealed to avoid damage during transit.
We recommend retaining your shipping receipt until your refund is confirmed.
The customer is responsible for return shipping costs unless the item was damaged or incorrect upon arrival.
Upon receipt and inspection of the returned product, we will process your refund within 7 business days. The refund will be issued to the original method of payment, unless otherwise requested and approved.
Refunds may take additional time to reflect on your account depending on your payment provider’s processing times.
Please note:
Any original shipping fees are non-refundable.
If the return is due to a product defect or error on our part, a full refund including shipping will be issued.
We do not currently offer direct exchanges. If you wish to replace an item with a different variant or product, please initiate a return and place a new order independently.
Certain types of goods are not eligible for return, including:
Items marked as final sale.
Customized or personalized products.
Gift cards or downloadable items.
Opened health and hygiene-related products (e.g., cosmetics, undergarments, supplements).
Any item not in its original condition, or that is damaged or missing parts for reasons not due to our error.
If your order arrives damaged or defective, please notify us immediately. We may require photo evidence to validate the claim. A full refund or replacement will be issued for confirmed cases without any additional cost to you.
If you haven’t received your refund within the expected time frame:
Double-check your bank account or credit card statement.
Contact your payment provider—it may take time before your refund is officially posted.
If the issue persists, please reach out via our contact options available at the bottom of www.veloravogue.shop.
This policy applies exclusively to orders placed within the United States.
Returns without prior authorization may not be accepted.
Abuse of our return policy may result in limitations on future transactions.
We appreciate your business and aim to ensure that your shopping experience is smooth and risk-free. For more details or support, please refer to our contact section at the bottom of the homepage.
